Category Archives: Research and White papers

The future is here: My invention about the use of Goggle Glass technology for Airport Security Check

 

Google Glass for Airport Customer Service

Google glass technology is one of the best wearable optical headed technology which was developed by Google. This is a device which can virtually do most of the things you can do with your computer system or your mobile phone. According to US Daily times, most wearable technology users believe that this device is too expensive followed by the privacy issues which google glass is facing at the moment.

Google glass has been tested in many organisation and for different business purposes mainly for retrieving and accessing information’s. It was discovered that this wearable technology can be used in a place like Airport. There has been few Airports that is considering the use of google glass. For instance, Copenhagen Airport in Denmark has successfully tried the use of google glass by using two of their staff members to try it on while attending to passengers. With the glasses, the staff were able to answer passengers’ questions relating to airport journey which means passenger don’t have to face a long queue at the customer service desk. This is the feedback from Marie Louise, Director Customer Service care at Copenhagen

The feedback from our passengers and service team has been overwhelmingly positive. We found google glass very easy to use and more user-friendly than other device such as tablets”.

copanahfa

Google glass was also tested in Edinburgh Airport for assisting travellers. There has been concerned about the use of Google Glass in Airport. According to the Big Brother Group which says Airport management must be very careful about the appropriateness of the device in Airports mainly because of the use of camera and also because conversation might be eavesdropped while talking to passenger. Edinburgh Airport executive Gordon Dewar made a statement after testing the Google Glass

We’re always looking for new and innovative ways to improve the airport experience for our passengers and Google Glasses trail is a great example of how we’re thinking out the box”.

edingburg

New Idea (Google Glass for Airport Security)

Based on my research, I spoke to one of the press team at Manchester Airport Sarah Collis about the possibility of using wearable technology for immigration control checks and security. She said “this is a good innovative idea which she will interested to know much about it and also mentioned that Airline Company Such As Virgin Atlantic has tried using Google Glass for customer service at Manchester Airport but not for security purposes”.

I have considered the innovative Idea of a Google Glass Application which enable custom or immigration officer to do all the checks about each passenger at the same spot. Presently the use of finger print scanner as a security authentication is being used at Airports but this application is going to use Facial Recognition Detection. Once each passenger details has been captured on the immigration database via the face, the glass will pick up the passengers face and then bring up his/her details. This will then enable the immigration officers to go through the security questions. In addition, there will be radiography projection function which will also enable the immigration officer to look at the passenger body system to detect any illegal items or drugs. Meanwhile all these will be done at the same spot.

glassAnalysisGFX

The problem that this application will solve

Imagine how disappointing it is if you are running late for your flight due to unforeseen circumstances and you got to the airport and finally miss your flight due to the long queue at the immigration control. This google glass application will drastically help to reduce the number of delay that passenger face while going through immigration and luggage checks.

Overview of the Applicattion

Reference

Chris K (2014) Mail Online; There is no guarantee against hacking’: fears raised over passenger safety as Edinburgh becomes first airport to use Google Glass. From http://www.dailymail.co.uk/travel/travel_news/article-2776166/Edinburgh-Airport-staff-use-GoogleGlass-assist-passengers.html. Assessed 07/03/2015

Claire (2014) White Papper Tech Team: Google Glass: A tech team white Paper*. From: http://blogs.lt.vt.edu/techteams/2014/04/08/google-glass-a-tech-teams-white-paper/. Accessed 08/03/2015

Future travel experience (2014) Copenhagen Airport Completes passenger-facing Google Glass trial. From: http://www.futuretravelexperience.com/2014/06/copenhagen-airport-completes-passengerfacing-google-glass-trial/. Assessed 08/03/2014

Mathias B (2013), Statista: Slow Start for Google Glass. From http://www.statista.com/chart/1143/forecast-of-annual-google-glass-sales/. Assessed 08/03/2015

An analysis of Information Systems Security Management (ISSM): The hierarchical organizations vs. emergent organization

I found this paper very interesting simply because it encourage organisations to adopt Information Systems (IS). The use of Information systems in organisation tends to help the organisation to meet up with the competitions in their business sector. The short review of this journal was recorded bellow (See video).

” the introduction of IT has made most businesses to grow fast”

As interesting as this paper is, i will have love if the author can explain in details this statement and also to explain how this how the IT has made the business grow fast.

Any emergent organisation need to make sure that there is adequate security countermeasures in place in order to secure data and information of the data users.The use of internet has gone viral. According to internet live statistics (see figure bellow) there are lots of internet users.

internet

Therefore as we all know that internet is one of the best innovation that has ever happened to this technology. The adoption of internet  is  very  much supported by the rapid technology advancement and the  increasing  demand  from  business  stakeholders. Together with the introduction of the Internet with its remarkable  features,  plus  the  free-form  of  policing practiced  make  the  Internet  more  attractive  and engaging.

having said that, Internet  attraction  has become  the  magnet  which attracts  abuser  to  misuse  the Internet for their own selfish interest. In my previous post, i talked about some of the issues that can be facing Cloud Computing some of which are security issues as denial of service attack, Hacking and fishing. Meanwhile such security attack will definitely put risk to information and data of service users.  Therefore this problem has led to many Information Security study  to  combat  threats  and protect  the  business.

In conclusion this a good paper but I will have loved if the author talked about the best security measures that emergent organisations can implement. The author does not go into details the reasons why most organisation decides to  go in for digital strategies to streamline their operations rather than the traditional operational methods.

Refference

Internet Live Stat. Source: http://www.internetlivestats.com/internet-users/. Assessed: 10/11/2015.

Azah Anir Norman and Norizan Mohd Yasin, International Journal of Digital Society (IJDS), Volume 1, Issue 3, IEEE Xplore Abstract: Source: http://ieeexplore.ieee.org/xpl/login.jsp?tp=&arnumber=5402551&url=http%3A%2F%2Fieeexplore.ieee.org%2Fxpls%2Fabs_all.jsp%3Farnumber%3D5402551 Accessed: 10/11/2015

 

Nonsense of knowledge Management

“it is quite easy to distinguish between ‘knowledge’ and ‘information’ in such a way as to remove ambiguity and, at the same time, demonstrate the fundamental nonsense of ‘knowledge management’.”

The main question here is “Can knowledge me managed?”  I have asked that question from lecturers and my colleague and everyone seems to give me different answers. Meanwhile the definition of Knowledge Management according to business It experts has gone beyond the process of gathering, capturing, distributing and effectively using knowledge but rather a discipline that promotes and integrated approach to identifying, capturing and shearing all of an enterprise information assets. Assets such as databases, documents, policies, procedures and individual experiences.

So does that mean that  organisation or individual that doesn’t reflect or show his/her experience or assets has no knowledge?

Professor T.D. Wilson of Sheffield University UK, talked about his own view about knowledge management. He believed that ‘knowledge Management’ is just an umbrella term for a verity of organisational activities, so none of which are concerned with the management of knowledge. He argued that those activities that are not concerned with the management of work practices, in the expectation that changes in such areas as communication practice will enable information shearing.  He further distinguish the difference between knowledge and information in such a way as to remove ambiguity and at the same time demonstrate the fundamental nonsense of knowledge management.

I was fortunate to get the contact of this white paper (Professor Wilson) from my lecture via email. I asked him to shed more lights on his own opinion about knowledge management. he said-

“If getting promotion, or holding your job, or finding a new one is based on the knowledge you possess – what incentive is there to reveal that knowledge and share it?’

This is not to say that allowing people to contribute effectively to the management of organisations is impossible and that sharing knowledge and enabling people to use their creativity in innovative ways in organizations is impossible – simply that it is very difficult, and that it does not reduce to some simplistic concept of ‘knowledge management’! It demands a change in business culture, from the macho Harvard Business School model, to something more thoughtful and understanding of what motivates human beings.

In conclusion, although professor Wilson has his own points but I think the use of implementing adequate knowledge management especially in information system management are very important and research shows that it helped organisations that are already falling apart. Adequate training of staffs, seminars and some other means of acquiring knowledge and experience will definitely help to improve organisational output. A good example of organisation that helped other businesses when it comes to knowledge management is Intoto Knowledge. See the video bellow-

Reference

Intro Knowldge: Knowledge Management in 87 Seconds [Video Link] https://www.youtube.com/watch?v=JUZxaHj0FEI. Accessed: 06/03/2015

Micehal E.D Kenig (2014) Knowledge Management World: what is KM? KNowledge Management Explained. Source: http://www.kmworld.com/Articles/Editorial/What-Is-…/What-is-KM-Knowledge-Management-Explained-82405.aspx. Accessed: 06/03/2015.

Wilson, T.D. (2002) “The nonsense of ‘knowledge management'”Information Research, 8(1), paper no. 144 Source: http://InformationR.net/ir/8-1/paper144.html. Accessed: 26/02/2015.

 

 

QUALITY DATA ANALYSIS AND DISTRIBUTION

Data quality take a very important role in any Organization so it cannot be ignored. In other words, it is very important for organisations to get data quality right than trying to find a big data. According to Johan Krebbers vice president of architecture at shell. He said:

“If you want a step-change in efficiency, you need to have better quality of data,”

“Data is very much a business issue, you’ve got to make sure the business understands the importance of it and people take ownership.

“You have to make sure the IT story is also a business story.”

“But it’s only a success if you have good quality data. Garbage in is still garbage out.”

Shell undertakes both upstream and downstream production in locating and processing oil, so all data is important and relevant.

“Companies need to look at data management, get business information management in order.”

Krebbers said the best benefits of big data were realised by using a mixture of technologies.

A mixture of more expensive in-memory, for speed; SQL, for a more economical option; and Hadoop, as a means of storing data you don’t know what to do with.  

“We need a ‘horses for courses’ approach. Carefully consider what combination of technology to use – there is no one size fits all – it is not a silver bullet,” he said.

“Businesses need a holistic approach. They should consider the full business segment and choose the right solution,” he said.

For a big organisation in oil sector such as shell, there will be need for constant flow of data starting from the industrial sector down to the service product users. With the use of quality data, shell customers and clients can now use mobile devices to track their gas supply.

Therefore organisation collaborating online, reaching and engaging with customers and employees across mobile and web applications or using big data and analytics need efficient ways to distribute data.

Some of the problem that organisation face when it comes to data quality data distribution is that they don’t address the root cause of their problem they rather turn to inefficient ways of distributing this data by adding more hardware infrastructure, higher bandwidth and network utilization meanwhile all these will drastically increase data distribution costs. Having said that, according to Push Tech the best way to get data across is to efficiently distribute data to employees, machines and customers via web and mobile applications without affecting the organisations application performance. This is critical in live, dynamic, real-time environments such as eGaming, financial services, utilities, telcos, transportation and logistics or media and broadcast.

We can now see that distributing quality of data to customer, clients and members of staff in a very effective way will not only help the organisation to get the message or product across in a cheaper way but also give the organisation more flexibility of tracking progress based on applications on different mobile platforms.

Refferences

Kathleen H. (2013) Data quality more important than fixating over big data, says shell VP. Source: http://www.computerweekly.com/news/2240186887/Data-quality-more-important-than-fixating-over-big-data-says-Shell-VP. Accessed 28/02/2015

Scott L, (2012). Data Quality is too important to ignore. Source: http://wikibon.org/blog/data-quality-is-too-important-to-ignore/. Accessed 28/02/2015

Vangie B. Wbopedia: Big Data. Source: http://www.webopedia.com/TERM/B/big_data.html. Accessed 28/02/2015.

Push Tech. How Diffusion works: Intelligently Distribute Data. Source: http://www.pushtechnology.com/push-in-action/intelligently-distribute-data/#sthash.F6BtmpFK.dpuf. Assessed: 28/02/2015

Cloud Computing

 

 “There is no longer any doubt that, as a critical set of enabling technologies, cloud can significantly impact how any organization conducts its business. As cloud begins to become more mainstream within the business environment, we are seeing organizations move from the ‘when and why’ of the cloud adoption process to instead focus on the how”

Bryan Cruickshank EMEA Region Cloud Leader, KPMG in the UK”

This is a very interesting topic that we (see picture above) discussed in the lecture. From the discussion, i was able to gather information about the good and bad side of Cloud computing.

Cloud computing has fundamentally brought changes to the way information or data is storage, processed and handled. According to Stephen Fry (See video below) he explained in detailed how cloud computing was historically generated and the fascinating way in which cloud computing brought changes to computer thinking.

It has brought a new way of distributing and processing of digital data i.e. it totally changed the format in which Information Systems is created, developed, measured, maintained, sustained and funded. The use of cloud computing involve the use of software services and hardware resources which is the used by organisation to virtualized the entire platform across various host computers of the software providers which are connected via internet or an organisation internal network. Some of the organisations which are successfully using cloud services are amazon web services, google, and Microsoft. Taylor 2010. The development of cloud service model has enhance business supporting technology more efficiently than ever before. Bryan Cruickshank the Cloud Leader in the UK says:

“IN SOME WAYS, SUCCESS REALLY COMES DOWN TO THE TONE AT THE TOP OF HOW CRITICALLY THEY VIEW CLOD AS AN ENABLER AND POTENTIAL DIFFERENTIATOR FOR THE BUSINESS. THOSE WITH A HIGHLY DEVELOPED SENSE OF ENTERPRISE WILL GAIN THE MOST FROM THE CLOUD”

Meanwhile we can see that almost every social network organisation and mobile service providers now use Cloud Computing Services to offer better service to their customer in terms of data storage backup and essay access to data.

Having said that, there are some other downside of cloud computing. The National Institute of Education forum in Singapore talks about the security issues and vulnerability of cloud computing. See the video below:

Based on that talk, we can see that some service users are very cautious with their  data being stored in a remote location mainly because of security issues such as malicious insiders, service denial attack (hacking), insecure interfaces and APIs, threat of service or account traffic hijacking, data loss and sheared technology vulnerability. All these threat need to addressed in order to gain customer or service users confident in using cloud computing services.

Reference

Cloud Security Alliance (2013): The notorious Nine cloud computing threats in 2013. Source: http://blackboard.salford.ac.uk/bbcswebdav/pid-1557024-dt-content-rid-3430574_1/courses/BN-CTM-Y1S2-IS-15/The_Notorious_Nine_Cloud_Computing_Top_Threats_in_2013%281%29%20copy.pdf. Assesed: 04/03/2015

Cloud Computing Conference in singapore, CLOUDSEC congress 2013-Security Strategy for visualization and Cloud Computing. Source: https://www.youtube.com/watch?v=LGt-WZ0la2M. Accessed: 04/03/2015.

Cloud Computing Image. Feb 2014. source: http://www.coolheadtech.com/blog/cloud-computing-pros-and-cons.

KPMG UK. The Cloud takes Shape: Global Cloud Survery and the implementation challenge. Source: http://blackboard.salford.ac.uk/bbcswebdav/pid-1557024-dt-content-rid-3430573_1/courses/BN-CTM-Y1S2-IS-15/the-cloud-takes-shape2014.pdf. Accessed: 02/03/2015.

Stephen Fry explain how cloud computing has brought changes to computer thinking. Video Source: https://www.youtube.com/watch?v=J9LK6EtxzgM. Accessed: 02/03/2015

Taylor. M, Haggerty J, Grest/. D. (2010) Digital evidence in cloud computing systems. Retrieved: Jhttp://www.beknowledge.com/wp-content/uploads/2010/10/d3d94Digitalevidence-in-cloud-computing-systems_2010_Computer-Law-and-Security-Report.pdf. Pub. ELSEVIER Pg. 304-308 Accessed: 05/02/2015