Tag Archives: Google Glass

The future is here: My invention about the use of Goggle Glass technology for Airport Security Check

 

Google Glass for Airport Customer Service

Google glass technology is one of the best wearable optical headed technology which was developed by Google. This is a device which can virtually do most of the things you can do with your computer system or your mobile phone. According to US Daily times, most wearable technology users believe that this device is too expensive followed by the privacy issues which google glass is facing at the moment.

Google glass has been tested in many organisation and for different business purposes mainly for retrieving and accessing information’s. It was discovered that this wearable technology can be used in a place like Airport. There has been few Airports that is considering the use of google glass. For instance, Copenhagen Airport in Denmark has successfully tried the use of google glass by using two of their staff members to try it on while attending to passengers. With the glasses, the staff were able to answer passengers’ questions relating to airport journey which means passenger don’t have to face a long queue at the customer service desk. This is the feedback from Marie Louise, Director Customer Service care at Copenhagen

The feedback from our passengers and service team has been overwhelmingly positive. We found google glass very easy to use and more user-friendly than other device such as tablets”.

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Google glass was also tested in Edinburgh Airport for assisting travellers. There has been concerned about the use of Google Glass in Airport. According to the Big Brother Group which says Airport management must be very careful about the appropriateness of the device in Airports mainly because of the use of camera and also because conversation might be eavesdropped while talking to passenger. Edinburgh Airport executive Gordon Dewar made a statement after testing the Google Glass

We’re always looking for new and innovative ways to improve the airport experience for our passengers and Google Glasses trail is a great example of how we’re thinking out the box”.

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New Idea (Google Glass for Airport Security)

Based on my research, I spoke to one of the press team at Manchester Airport Sarah Collis about the possibility of using wearable technology for immigration control checks and security. She said “this is a good innovative idea which she will interested to know much about it and also mentioned that Airline Company Such As Virgin Atlantic has tried using Google Glass for customer service at Manchester Airport but not for security purposes”.

I have considered the innovative Idea of a Google Glass Application which enable custom or immigration officer to do all the checks about each passenger at the same spot. Presently the use of finger print scanner as a security authentication is being used at Airports but this application is going to use Facial Recognition Detection. Once each passenger details has been captured on the immigration database via the face, the glass will pick up the passengers face and then bring up his/her details. This will then enable the immigration officers to go through the security questions. In addition, there will be radiography projection function which will also enable the immigration officer to look at the passenger body system to detect any illegal items or drugs. Meanwhile all these will be done at the same spot.

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The problem that this application will solve

Imagine how disappointing it is if you are running late for your flight due to unforeseen circumstances and you got to the airport and finally miss your flight due to the long queue at the immigration control. This google glass application will drastically help to reduce the number of delay that passenger face while going through immigration and luggage checks.

Overview of the Applicattion

Reference

Chris K (2014) Mail Online; There is no guarantee against hacking’: fears raised over passenger safety as Edinburgh becomes first airport to use Google Glass. From http://www.dailymail.co.uk/travel/travel_news/article-2776166/Edinburgh-Airport-staff-use-GoogleGlass-assist-passengers.html. Assessed 07/03/2015

Claire (2014) White Papper Tech Team: Google Glass: A tech team white Paper*. From: http://blogs.lt.vt.edu/techteams/2014/04/08/google-glass-a-tech-teams-white-paper/. Accessed 08/03/2015

Future travel experience (2014) Copenhagen Airport Completes passenger-facing Google Glass trial. From: http://www.futuretravelexperience.com/2014/06/copenhagen-airport-completes-passengerfacing-google-glass-trial/. Assessed 08/03/2014

Mathias B (2013), Statista: Slow Start for Google Glass. From http://www.statista.com/chart/1143/forecast-of-annual-google-glass-sales/. Assessed 08/03/2015

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Day 2 Lecture: Ethics and Accessibility

Ethics, Legal, consideration and web accessibility

It was a morning lecture and as usual our lecture know his way of bringing everyone back  into the working mood. We start by doing an activity which lead us into the topic of accessibility. He told us in group to brainstorm some possible digital innovative ideas for paralympians.  I really love this activity because everyone in the group came up with different idea and we finally conclude on one which we presents to the whole class. The image bellow show the presentation that was made by me and my group.

We came up with the use of Google Glass which only voice pattern recognition. This can only be used by paralympians who does not have visual impediment. So with the use of Application, the Google Glass can help the user to communicate with the team members, get instant message and also get directions. Another innovative idea is the use  of carbon Fiber Chair which will be lighter than metal or iron wheel chair.

It was very interesting topic as the lecture explain the important of world wide web taking the consideration of users that has one impediment or disability or the other. Meanwhile we went through most of the legal right and ethics which govern website host or users to make sure that their is no digital divide for any body with impairment or racial discrimination in accessing World Wide Web.  Some of which are UK Disability Rights Commission 2004, UK Presidency of EU 2005 and Copywrite Law  etc. We then look at some of the techniques which can be used to increase or better World Wide Web accessibility such as clean strict code use of standardized HTML and CSS, and some scripting languages for users with sight issues and must comply with W3C web accessibility criteria.

According to Charles Ess who wrote the book titled Digital Media Ethics, chapter one of this book talk about privacy issues with social media such as Facebook, Twitter or Myspace. Each social media has its own Terms of use agreement which every user must agree to before they are allowed to set up an account with them meanwhile everyone is different when it comes to believe. This is subject to believe and cultural differences. Personally i spot a privacy issue with Facebook which I believe that it invade my privacy, having known that Facebook want me to agree with the policy that every of my conversation or content sheared with my mates can be assessed by Facebook once I clicked on the agree button. One of my suggestion to social media users is to take their time to read the social media Term Of Use before they set up their account. In November 2014 BBC Technology news, BBC technology correspondent Rory Cellan-Jones state  that

Social networking firms including Facebook and Twitter are being told to make it clearer to members how they collect and use their data.”

Break!!! Break!!! Break!!!

After the break, we had another lecture who took us through the way web 2.0 technology brought changes to lots of organisation. As a group, we also look at the way technology and information system can change impact positively on the future of  Salford Business School. 

Reference

BBC News Technology 28 November 2014. Roy Cellan-Jones. Social media was told to simplify terms and conditions for their service users. Source: http://www.bbc.co.uk/news/technology-30234789. Assesed: 01/03/2015.

Charles Ess (2013):Digital Media Ethics and the society series. Chapter one which talked about the central issues in the ethics of Digital Media. Source: http://www.polity.co.uk/digitalmediaandsociety/bookinfo_dme.aspx.  Accessed: 24/02/2015

W3C web accessibility Initiatives which detailed about the guidelines of web accessibility for various users. Source: http://www.w3.org/WAI/intro/accessibility.php. Accesed:01/03/2015